Identity Verification

Online fraud/scam, credit card theft, and unauthorized access to payment accounts are common nowadays due to users’ lack of security sense. Documents are one effective way to identify and verify the payment is made by the user. This acts as a protection for the user as well as MooGold. The user is required to provide documents if your payment is flagged by our fraud detection system. Failure to adhere to this requirement will result in MooGold rejecting the payment made and the payment will be refunded.

Required Documents​

1. Front of the credit/debit card. (First 6 Digits of the card and Last 4 Digits of Card, Name, Expiry Date must be shown, please blur/cover your card details as shown below)

Fill in your name
You can find them at>orders
Fill in your Registered MooGold Email
Click or drag files to this area to upload. You can upload up to 5 files.
1. Copy of the credit card used, showing the first 6 digits and last 4 digits, cardholder's name, and bank name 2. Bank Statement of account the credit/debit card is used.
Every document submitted will be stored locally.

After documents is submitted, please wait up to 24 hours for us to verify the document. We will ship your product once the process is over.